DID Phone Number - Frequently Asked Questions

DID phone numbers are a great way to organize your communications system. They ensure that your clients get effective customer service, and are connected to the right person or function to handle their inquiries. To create a better understanding of what numbers DID are, how they work, and how they can benefit your company, the following questions have been developed:

Question: What are DID numbers used for?

Answer: Most businesses today have several incoming telephone numbers that they for a number of different things. Companies use these numbers in two primary ways:

1. They are used for a specific person (i.e. marketing manager, CEO, etc.) 2. They are used for a specific function within the company (i.e. customer service, sales, etc.)

Question: What does DID stand for?

Answer: Direct inward dialing

Question: How much does it cost to register a DID number?

Answer: With most companies it is absolutely free to register a DID phone number

Question: Why DID?

Answer: DID is a cost effective method that is used as a way to re-use a limited number of physical phone lines to handle incoming calls intended for a number of different published numbers. DID is a great system that helps to effectively manage a company's telephone system in an efficient manner.

Question: How do we pay for our DID service?

Answer: DID services are provided based on a subscription base service that allows you to renew your contract based on a fixed monthly fee and then requires you to add the number of minutes you would want to your package.

Question: What is the main benefit of having a DID number?

Answer: DID Service can give you a "global presence" by allowing you to affordably maintain a local number in a variety of different international locations simultaneously.

Question: What do we get when we register a DID number?

Answer: Direct Inward Dialing service helps companies with their internal and external communications. Companies are provided with a block of telephone numbers, or DID phone numbers, that they can use for their business. In most cases, DID phone numbers are administered through a switchboard or answering service. This block of DID phone numbers allow companies to provide its customers with a number of individual phone numbers.

Question: How does the DID service work?

Answer: A DID phone number allows customers to dial a telephone extension directly within your organization. DID trunks pass information from the last 2 to 5 digits being dialed, which is translated in a way that ensures the call is sent directly to the intended extension.

Question: Can DID phone numbers be used for fax?

Answer: Yes, a DID phone number can be used for fax as well as for voicemail services

Question: Do we need a switchboard operator to handle our DID telephone numbers?

Answer: No, you do not need a switchboard operator. All incoming calls to your organization are instantly directed to the correct person or department, allowing calls to be transferred faster. As a result, customers always feel as though they are getting quick and efficient personalized service.

Question: Can a DID phone number be used in conjunction with VoIP (Voice over Internet Protocol)?

Answer: Yes, DID numbers can be assigned to a communications network and VoIP network. Therefore, DID services are relevant to companies with almost any telephone system configuration.

Nolan Wilson is a freelance writer and researcher. For more great information on Purchasing a DID Phone Number, visit http://www.getdidnumber.com.